Technology & AI Operations · Program Delivery

    Making technology
    work in the real world.

    I lead technical delivery for multi-country digital health programs, so platforms get adopted and actually work.

    Keneth Kiplagat
    8+
    Years in Delivery
    4
    Countries Supported
    60%
    Customer Retention Lift
    15+
    Projects Delivered

    Trusted by organizations across Africa

    Resolve CommunicationsResolve Communications
    Medtronic LABSMedtronic LABS
    Hai AfricaHai Africa
    Kenya Human Rights CommissionKenya Human Rights Commission
    MdundoMdundo
    Synergy GasesSynergy Gases
    Resolve CommunicationsResolve Communications
    Medtronic LABSMedtronic LABS
    Hai AfricaHai Africa
    Kenya Human Rights CommissionKenya Human Rights Commission
    Keneth Kiplagat at work
    About Keneth

    Technology & AI Operations · Technical Program Management

    I lead technical delivery for multi-country digital health programs, coordinating between technical teams, field operations, and donor stakeholders so platforms get adopted and actually work.

    Over 8+ years I've built and delivered:

    • MDTInsights

      A role-based access control (RBAC) Power BI reporting platform giving leadership and donor stakeholders real-time delivery visibility across Bangladesh, Kenya, Ghana, and Sierra Leone.

    • Field adoption assessments, Sierra Leone

      Worked directly with community health workers and hospital teams in Freetown and Bombali to surface real barriers (device access, digital literacy, workflow fit) and turn them into practical rollout and training plans.

    • Kenya Digital Health Agency secondment

      National-scale secondment to the Ministry of Health, contributing to the escalation management framework and tool used in the nationwide SHA/Tiberbu rollout.

    Before health tech, I spent 5+ years in growth, partnership, and delivery roles at Mdundo.com, a pan-African media platform. There I built reporting dashboards (Looker, GA4), managed multi-country vendor SLAs, and contributed to a 60% increase in customer retention through data-led interventions.

    What I bring: the ability to sit between technical builders, field teams, and donor/leadership stakeholders, and make sure what gets built actually gets used.

    Open to roles in

    • MIS Specialist (donor-funded development programs)
    • Technical Program Management
    • Technology & AI Operations
    • Product Delivery
    • AI Implementation

    Core Skills

    Technical Project ManagementDigital Health PlatformsPower BI / Looker / GA4Field Implementation & AdoptionMulti-Country Program DeliveryStakeholder & Donor GovernanceManagement Information Systems (MIS)SEO & Brand Management
    What I Help With

    Making Technology Work in the Real World

    I sit between technical builders, field teams, and donor/leadership stakeholders, and make sure what gets built actually gets used.

    Technical Program Management

    Leading delivery of multi-country technology programs, coordinating technical teams, field operations, and donor stakeholders.

    Includes:

    • Delivery planning, tracking & governance
    • Donor & leadership reporting
    • Escalation frameworks & vendor SLAs

    MIS & Reporting Platforms

    Building management information systems and dashboards that give leadership real-time visibility into delivery.

    Includes:

    • Power BI, Looker & GA4 dashboards
    • Role-based access (RBAC) reporting
    • Program indicators & data quality

    Field Implementation & Adoption

    Making sure what gets built actually gets used, by working with frontline teams to find and remove barriers to adoption.

    Includes:

    • Field adoption assessments
    • Rollout & training plans
    • Workflow fit & digital literacy analysis

    Technology & AI Operations

    Putting AI and digital tools to work inside real operations, with the processes and support to keep them running.

    Includes:

    • AI implementation & workflow automation
    • Support operations & SOPs
    • Product delivery support
    Testimonials

    What Clients Say

    Trusted by teams that value clarity, accountability, and measurable outcomes.

    "Keneth transformed our online presence completely. Our organic traffic increased by 300% in just 6 months, and we now rank on page 1 for all our target keywords. His data-driven approach is exceptional."

    Sarah Mwangi

    Sarah Mwangi

    CEO, TechStartup Kenya

    "Working with Keneth was a game-changer for our e-commerce business. His SEO expertise and analytical skills helped us identify growth opportunities we never knew existed. Highly recommended!"

    James Ochieng

    James Ochieng

    Marketing Director, E-commerce Hub

    "Keneth's attention to detail and strategic thinking sets him apart. He delivered comprehensive data analytics that drove our marketing decisions and improved our ROI by 150%."

    Grace Wanjiku

    Grace Wanjiku

    Founder, Digital Agency

    "Our tourism website went from invisible to industry-leading thanks to Keneth's SEO work. He understands the Kenyan market and knows exactly how to capture the right audience."

    David Kimani

    David Kimani

    Operations Manager, Safari Tours

    Let's Talk Strategy

    Schedule a Strategy Session

    If you're delivering a technology program, building MIS and reporting, or rolling out AI and digital tools that need to actually get used, let's have a focused conversation.

    Pick a Time

    Choose a convenient slot that works with your schedule

    Meet Virtually

    Connect via Google Meet or Zoom for a personalized session

    30 Min Free

    No sales pressure — just clarity

    Free Consultation

    Book Your Strategy Call

    Let's discuss your program delivery, MIS, or AI operations needs

    Or reach out via WhatsApp for quick questions →

    Ready to Transform Your Strategy?

    Let's Build Something Impactful Together

    Whether you need someone to lead technical delivery, build reporting that leadership trusts, or get a platform adopted in the field, let's discuss how I can support your mission.

    Keneth.

    I lead technical delivery for multi-country digital health programs, so platforms get adopted and actually work.

    Technology & AI Operations • Technical Program Management

    Services

    • Technical Program Management
    • MIS & Reporting Platforms
    • Field Implementation & Adoption
    • Technology & AI Operations

    Contact

    © 2026 Keneth Kiplagat. All rights reserved.

    Technology & AI Operations • Technical Program Management